You can send message to "chat", our help desk will reply you in working hour.

1111

FAQ

Have you can find frequently asked questions,We help you to find the answer!

The sensor cannot track properly

  • Change the LOD to 2MM in the driver.
  • Use the type-c cable that comes with the mouse.
  • The receiver is best connected directly to the PC motherboard USB3.0 port via cable.
  • Check whether the mouse and mouse pad are dusty.
  • Check if the mouse battery is low. When the battery is less than 20%, the mouse will blink red and affect the tracking of the mouse cursor.
  • If you're running over 1khz in other video games to turn on raw input.
Mouse button loose

Please don't worry, because we reserve 0.3mm in the clearance of the button cover to ensure buttons can work stably.

How do I pair my mouse and 8K Dongle?

  • If you have two mice, you can enter the Scyrox S-center, click the icon in the upper right corner, follow the instructions to enter the pairing mode and pair. Note: you need the second mouse of other brands to assist the pairing process.
  • If you only have one mouse, you can download S-center, press the keyboard space bar to enter the pairing mode and follow the instructions to start pairing.
The difference between High-Speed mode and Competitive mode

  • High-Speed mode: The mouse operates at normal power consumption, balancing power consumption and performance.
  • Competitive Mode: All mouse performance is released, increasing power consumption will reduce the battery life.
What does Motion sync do?

When turned on, the delay is increased, but it will hardly be felt.

When turned on, the mouse moves more densely and takes more sample points, which means the trajectory is clearer and smoother.